If you want Better Buses tell us how

//If you want Better Buses tell us how

If you want Better Buses tell us how

Bus commuters in the east are invited to take part in a new bus survey to let all political parties know about the deficiencies in the network prior to the State Election.

ETC Chairperson, Cr Peter Lockwood said buses were the most critical part of the public transport network for the majority of residents in the eastern suburbs.

“In parts of the eastern suburbs where little or no other public transport options exist, buses connect people with the places they want to go for work, school or entertainment,” Cr Lockwood said.

Despite proposed new rail lines in the east being included in Plan Melbourne they remain unfunded and therefore uncommitted.

To make matters worse there has been no increase in local bus services to cater for the growing need for public transport fuelled by strong population growth.

“That’s why the ETC is campaigning for Better Buses and we are asking residents to tell us about their commuting experience and the improvements they would like to see,” Cr Lockwood said.

“Even the Auditor General has noted that the network suffers from a lack of co-ordination, poor span of hours, poor reliability and insufficient days of operation.

“It is a major concern to the ETC that neither the Napthine Government or the Opposition have a plan to improve bus services.”

The ETC is made up of seven eastern suburban councils, Greater Dandenong, Knox, Manningham, Monash, Maroondah, Whitehorse and Yarra Ranges Councils and advocates for improved public transport in our region.

The survey can be found on the ETC website: www.etc.org.au.

By | 2018-02-27T13:44:03+00:00 August 11th, 2014|Media Releases|42 Comments


  1. James Biviano August 20, 2014 at 5:39 pm

    Please reinstate route 285, Curnola Ave and High Street bus stop Doncaster 3108.
    We now after many years of service to Westfiled Doncaster have no bus service from High Street to Westfield Doncaster on these main roads..This is just not acceptable in this modern day.

  2. Helen Michell August 21, 2014 at 2:00 pm

    I am concerned about the impact of the changes to route 201 on my daughter and her friends at Koonung Secondary College. She used to be able to use this bus to return home via Lygon Street which is walking distance to our home in North Melbourne. She feels more uncomfortable with the routes 302 & 304 which run via Victoria Parade & Lonsdale Street. Her friends took this bus to access events at Melbourne University which is now a much more complicated journey.

  3. Tony August 30, 2014 at 9:06 pm

    907/908 BUS SERVICES

    On weekends, buses are overcrowded especially since the introduction of the new 908 timetable arrangements, where originally 907 buses had no seats available even before they arrived at Doncaster Park + Ride, with the added pressure of 908 commuters, buses are overcrowded and full when they leave Doncaster Park + Ride. This is also the case on the trip back from the city where there is severe overcrowding at the QV bus stop. Whilst the original report and plan for the bus changes stated that passengers would still “keep their seat” this is not the case on weekends as buses are extremely overcrowded.

    In addition, the emergency lane on the Eastern Freeway should allow busses to use these lanes during all times, and not just during peak hour times (7:30-10:00). At most times, bus drivers abide by the rules and wait at the Hoddle Street exit for more than 15 minutes! Even during non-peak hour times and on weekends.

    To alleviate these problems, I believe the 907-908 SMART BUS services should be reversed to their original timetables, prior to the July 27th 2014 changes, especially 908 route to run all the way to the city, especially on weekends, where the “turn up and go” is highly failed and this is a big disappointment since the Doncaster Manningham Area does not receive any form of rail transport methods and buses are the only form of public transport to get to the City.

  4. Ron Brons September 2, 2014 at 11:11 am

    We need much more frequent 670 buses between Ringwood and Lilydale on Saturdays and Sundays. The current frequencies are atrocious.

    Also, the 675 bus between Mooroolbark railway station and Chirnside Park shopping centre needs to run more frequently and for a greater number of hours. It also needs to run on Sundays.

  5. Ron Brons September 2, 2014 at 2:46 pm

    Current public transport accessibility of BOTH Maroondah libraries in Croydon and Ringwood is VERY POOR.

    For us, they require either two bus trips and a short walk or one bus trip and a rather long walk. The latter is too much for many elderly people, especially in very cold or very hot weather.

    Also, it can take far too long for the second bus to appear.

  6. Ron Brons September 2, 2014 at 2:50 pm

    Many elderly people are forced to walk all the way from Ringwood station to the supermarkets or major department stores at the back of Eastland or at the relocated library, a distance of around half a kilometre (and half a kilometre BACK, often with heavy shopping bags)

    The state government should have ensured that a shuttle bus was available at the START of the redevelopment of Eastland shopping centre, more than 3 months ago and around the start of a cold winter.

  7. Ron Brons September 2, 2014 at 6:13 pm

    The daytime Saturday and Sunday timetable for the 670 bus is pretty unsatisfactory.

    To go to the supermarket at Burnt Bridge shopping centre (coming from the EAST), the FIRST bus back gives one about 13 minutes shopping time, which is EXTREMELY SHORT (or totally useless if the bus there runs 3-5 minutes late, as it often does).

    The SECOND one back gives one around 48 minutes shopping time, which is FAR TOO LONG.

    An even worse situation exists when one goes to a supermarket at Croydon Centro shopping centre (coming from the west or north).

  8. Ron Brons September 2, 2014 at 6:17 pm

    We need more frequent 901 buses on Saturdays and Sundays. Currently, waiting times are too long and the buses are often too crowded, especially around places like Ringwood, Knox, Dandenong, Frankston, Greensborough, Roxburgh Park and Broadmeadows.

    The current frequency of one bus per half hour needs to be changed to one bus every fifteen minutes.

  9. Ron Brons September 3, 2014 at 4:14 pm

    I believe there should be a Royal Commission into the TOTAL LACK of heating on NEARLY ALL of Melbourne’s SMARTBUSES in winter (and autumn, where applicable), especially on the 901 SMARTBUS going through Ringwood. It’s an absolute scandal !

  10. Ron Brons September 3, 2014 at 4:23 pm

    During weekday afternoons, around 3.00 – 3.30 PM or so, when the 670 bus heading to Lilydale passes through the Croydon West area, it is usually COMPLETELY FULL with school kids (both standing and sitting and, often, with very large schoolbags). At such times, it is ALMOST IMPOSSIBLE for other passengers to get either in or out of the bus at subsequent stops and elderly passengers can become quite frightened by the congestion. The bus’ aisles are completely full.

    Why isn’t a separate school bus used or one of the much larger articulated buses ?? (Often, I see those articulated buses used at times when there are only a FEW passengers on them).

  11. Ron Brons September 3, 2014 at 4:31 pm

    The Australia Garden is a magnificent, recently greatly enlarged, international standard attraction, yet there is NO bus service going to it AT ALL. The garden is located several kilometres inside the heavily-wooded and isolated Royal Botanical Garden at Cranbourne.

    On one day a week, on the weekend, there should be a bus service from Cranbourne railway station and back, coordinated with trains. Several trips would suffice, enabling one to stay for, say, one or two hours at the garden. This would enable many more people such as pensioners without cars and tourists to visit the site.

  12. Ron Brons September 4, 2014 at 4:40 pm

    Weather protection at the Croydon bus station is APPALLING.

    Because the roof is too high up and too narrow, the area UNDER IT nearly always becomes completely wet when it rains.


    I believe the bus station area at Knox City shopping centre should be re-designed. It’s a pretty inefficient and slow set up, particularly for the frequent 901 SMARTBUSes. The area is congested, has speed traps, and the bus has to do a full “circle” (really square).

  13. Ron Brons September 4, 2014 at 4:45 pm

    The footpath at the 901 SMARTBUS stops at Dandenong railway station is far too narrow (it’s about one-and-a-half metres). And there are other obstructions located there, such as a public telephone. It becomes extremely congested at busy times (eg. during weekday afternoon peak periods).

    It should be widened as a matter of urgency or relocated to a better spot.

  14. Ron Brons September 4, 2014 at 4:48 pm

    There is, and has been for quite some time, a great and urgent need for a red bus lane along the NORTHERN SIDE of Maroondah Highway between a spot approximately 500 metres west of Oban Road and Oban Road itself.

  15. Ron Brons September 4, 2014 at 4:50 pm

    The multiple speed traps at “The Pines” shopping centre are VERY ANNOYING. They are too high and close together, and 901 SMARTBUSes tend to go over them too fast, giving passengers a very strong and unpleasant jolt.

  16. Ron Brons September 4, 2014 at 4:53 pm

    I believe there should be a 675 bus stop on both sides of Manchester Road, Mooroolbark, just north of the railway crossing (as close as possible to the railway crossing but not more than 100 metres north of it).

    This is for passengers coming from the area to the west of Manchester Road.

  17. Ron Brons September 4, 2014 at 4:57 pm

    The Saturday and Sunday morning services of the 670 and 380 buses start FAR TOO LATE.

    When trains arrive at Croydon and Ringwood railway stations at that time, there are NO connecting 670 and 380 buses yet.

    I’d like to see them leave Croydon and Ringwood railway stations at 6.00 AM.

  18. Ron Brons September 4, 2014 at 4:59 pm

    I believe ALL SMARTBUSes should be equipped with an electronic display installed on the left-hand side near their front door showing their route number and destination (a number of SMARTBUSes haven’t got this yet, others do).

  19. Ron Brons September 4, 2014 at 5:05 pm

    At the bus stop next to Ballarat railway station, there’s a SIGN that says something like “Buses to the city centre: 300, 316, 499” (NOTE: The route numbers given here are fictitious).

    I’d like to see a similar sign at Ringwood railway station listing the route numbers of buses going past Eastland shopping centre.

    I’d also like to see a similar sign at Croydon railway station listing the route numbers of buses going past Arndale shopping centre.

  20. Ron Brons September 4, 2014 at 5:09 pm

    I would like the 380 bus to stop at the existing 670 bus stop on the northern side of Burnt Bridge shopping centre. This would facilitate passenger TRANSFERS between the 670 and 380 buses (Currently the 380 doesn’t stop there, it just drives past without stopping).

  21. Ron Brons September 4, 2014 at 5:16 pm

    There’s a need for a bus shelter at the bus stop just south of the intersection of Blackburn Road and Doncaster Road, on the WESTERN side of Blackburn Road. A number of major, long-distance SMARTBUS routes intersect there at that crossing.

    It’s a particularly unpleasant place to wait for, say, up to half an hour for a 901 SMARTBUS on the weekend, particularly in the cold of winter and the heat of summer. The stop is about one meter or so from what often is a heavy stream of very noisy, polluting car, bus and truck traffic. As such, it’s a FAR FROM IDEAL place to wait for a bus.

  22. Ron Brons September 4, 2014 at 5:22 pm

    Prior to the recent (27 Aug 2014) bus changes, I’ve noticed the following situation:

    On Saturdays and/or Sundays, at Dandenong railway station, the 901 SMARTBUS to Melbourne Airport usually left about two minutes BEFORE the country train FROM Traralgon arrived, resulting in a 28-MINUTE WAIT for that SMARTBUS. That’s ridiculous !

    NOTE: I don’t know whether this is still the case SINCE the August 27th changes.

  23. Ron Brons September 5, 2014 at 1:08 pm

    I’d like to see a TEMPORARY bus stop in front of the temporarily relocated Ringwood library.

  24. Ron Brons September 5, 2014 at 1:11 pm

    A certain percentage of passengers have the annoying habit of opening the rear windows of SMARTBUSes IN THE MIDDLE OF WINTER. This is very annoying, especially in view of the fact that NEARLY ALL SMARTBUSES don’t have ANY heating in winter.

    Those windows should be kept locked IN WINTER.

  25. Ron Brons September 5, 2014 at 1:13 pm

    I would like the 966 Croydon/Lilydale Nightrider bus to have its stop at Croydon railway station, rather than in Main Street, as is currently the case.

    Main Street is pretty much deserted and isolated very early in the morning. This is less so at, and around, the railway station.

  26. Ron Brons September 5, 2014 at 1:17 pm

    I would like to see PTV produce a clear plastic cover for Myki cards, WHICH IS JUST BIG ENOUGH (but no bigger) to hold one of those cards.

    Without such a cover, the serial number etc tends to wear off the cards when they are in frequent use. They also tend to absorb dirt.

  27. Ron Brons September 6, 2014 at 10:21 am

    I believe the NEAREST 902 SMARTBUS stops along Springvale Road are located TOO FAR from the intersection of Maroondah Highway and Springvale Road, unlike the NEAREST 901 SMARTBUS stops along Maroondah Highway (NOTE: The 902 bus runs north-south and the 901 bus runs east-west).

    I’d like to see NEW 902 stops constructed close to the intersection (ie. near McDonalds).

    This would also provide easier access to the many homemaker stores along Maroondah Highway for passengers of the 902 bus.

  28. Ron Brons September 6, 2014 at 10:36 am

    According to the recent brochure “Ringwood Station and Interchange Upgrade – Project Overview”, the new Ringwood BUS interchange will have a “centralised waiting area with improved weather protection…..”.

    However, in response to a question to the E-mail address listed in the brochure, I was informed that it will NOT be a fully-enclosed (or heated) waiting room.

    For a major station like Ringwood, that is VERY DISAPPOINTING. The CURRENT bus station is often very cold and windy in winter and with little or no protection against the hot sun in summer.

    It NEEDS to have a fully-enclosed heated and air-conditioned waiting room close to where the buses are, especially in view of the often very long waiting times for the Saturday and Sunday services of the very infrequent 670 and other bus lines.

  29. Ron Brons September 7, 2014 at 2:36 pm

    The 901 Frankston-to-Melbourne Airport SMARTBUS has a stop IN STUD ROAD about 600 metres north of Wellington Road on the NORTH-BOUND side of Stud Road.

    However, the 900 Wellington Road SMARTBUS DOESN’T STOP THERE. This makes transfers from the 900 bus to the 901 bus much more difficult than they need to be.

    Currently one has to walk from the Stud Park shopping centre terminal of the 900 bus on the eastern side of Stud Road, cross wide and busy Stud Road (with longish waits at the pedestrian crossing), cross Lakeview Avenue and walk to the 901 bus stop just north of Lakeview Avenue.

    This is rather time-consuming and tedious. Extra time is also lost while the 900 bus circumnavigates part of the Stud Park shopping centre complex before reaching its terminal on the eastern side of Stud Road.

    The north-bound 900 bus should be made to STOP at the 901 stop about 600 metres north of Wellington Road to allow for EASY TRANSFERS from the 900 to the 901 bus.

  30. Ron Brons September 8, 2014 at 10:46 am

    I’d like to see current bus routes 680, 675 and 671 (or 672) COMBINED into a SINGLE bus route. It would run from Lilydale to Croydon via Mooroolbark and Chirnside Park shopping centre. This will SIMPLY things and will also give Mooroolbark its first “through” route.

  31. Ron Brons September 8, 2014 at 10:51 am


    The following comments apply mainly to the REAR THIRD of the SMARTBUSES:

    – Filthy seatcovers.

    – Filthy floors.

    – Half-full drink containers being left behind and falling over, spilling their contents over the floor and/or seats.

    – Graffiti written on, or scratched into, nearly every seat and window.

    – Missing locks on the rear two windows.

    It’s HIGH TIME, in my opinion, that stronger action was taken to eradicate these problems.

  32. Ron Brons September 11, 2014 at 11:01 am

    The 901 SMARTBUS bus stops on the NORTHERN SIDE of Ringwood Station are often very congested with passengers at certain times (eg. weekday afternoon peak periods).

    I believe this could be alleviated, in part, by having a “drop off only” stop on the SOUTHERN SIDE of the station near the overhead walkway. There 901 SMARTBUSes could “off load” passengers BEFORE taking on new ones on the NORTHERN SIDE.

    It would facilitate access to the southern two railway platforms, too. It would also spread the passenger “load” more evenly across the railway station and overhead walkway.

  33. Ron Brons September 11, 2014 at 11:06 am

    A problem that seems to impair the efficiency of the 901 SMARTBUS:

    When a 901 SMARTBUS heading for Frankston is travelling along Maroondah Highway during the weekday afternoon peak period, it OFTEN has to STOP at the traffic lights of Station Street (Mitcham).

    However, by the time it gets to the Mitcham Road intersection about 50 metres further east, the traffic light there is on RED, too.

    The traffic lights at Station Street don’t seem to be COORDINATED with those at Mitcham Road. Why not ? It is pretty unsatisfactory.

  34. Ron Brons September 11, 2014 at 4:25 pm

    I would like to see a bus identification number on the INSIDE of every bus (at the front, on the top, where most/all passengers can see it from where they are sitting).

    This is to make it easier to make a note of, and report, problems such as the MANY mechanical defects that occur in Melbourne’s SMARTBUSes (problems such as constant, metallic rattling sounds underneath the rear-most seat, rear windows without locks that blow open when the SMARTBUS drives fairly fast along the Eastern Freeway, rear windows without locks that rattle, excessively-loud diesel engines, etc.).

    Currently, most or all SMARTBUSes and other buses do have a unique (?) identification number on the OUTSIDE of those buses, but, by the time one has to leave a crowded bus, touch off, struggle through a crowded bus stop, etc., it’s very easy to forget to LOOK for it.

  35. Ron Brons September 11, 2014 at 4:31 pm

    On nearly EVERY trip lasting more than a few minutes, the SMARTBUSes drive over kerbs on the side of the road and/or kerbs along the central median-strip (a particularly bad spot is the three-way junction about 10 metres from the Blackburn Railway Station stop of the 901 SMARTBUS, but there are MANY others). As a result, passengers are thrown violently from side-to-side. This is particularly disturbing for elderly passengers. Sometimes, it results in passengers hitting their heads against the windows.

    Too many corners and roundabouts are really TOO SMALL for the SMARTBUSes (and others), ie. a design-fault.

  36. Ron Brons September 15, 2014 at 10:30 am

    I’d like to see a FREQUENT and REGULAR bus service established between Belgrave and Berwick (or Pakenham) railway stations to allow outer eastern residents to access country trains on the Traralgon line without having to pass through CONGESTED and DIRTY Dandenong railway station (the lifts are FILTHY and the ground floor waiting area is far too small and dirty.

  37. Ron Brons September 15, 2014 at 10:35 am

    I’d like the present 782 Frankston-to-Flinders bus route to be EXTENDED from Flinders to Rosebud, to meet the 788 Frankston-to-Portsea bus at Rosebud.

    I’d also like to see an INCREASE in frequency for the 782 Frankston-to-Flinders bus, especially during the warm summer period.

  38. Ron Brons September 15, 2014 at 10:35 am

    I’d like to see BUS ACCESS to Arthur’s Seat State Park FROM the coast of Port Phillip Bay.

  39. Jess October 9, 2014 at 7:31 pm

    Buses more the every 1/2 hour in Ringwood North especially at peak hour and school start/finishes

  40. Ron Brons October 20, 2014 at 9:21 am

    The WEEKDAY 670 bus TO Lilydale usually arrives at Croydon railway station at about the same time, or a minute or two after, the 9.02 PM train to Lilydale (From the approaching bus, one can see the train arriving at, OR PULLING OUT OF, the station).

    This means one misses that train, resulting in an almost half-an-hour’s wait for the NEXT train which leaves at 9.30 PM.

    If that 670 bus arrived AT LEAST two minutes earlier, one would OFTEN be able to “catch” that 902 train.

  41. Ron Brons October 19, 2015 at 3:09 pm

    The waiting room at Dandenong railway station is VERY UNSATISFACTORY. It’s always VERY COLD in winter because it has a very high ceiling which is open at the side to the overhead concourse. As a result, any warm air in the waiting room rises and escapes into the concourse.

  42. Ron Brons October 19, 2015 at 3:13 pm

    I’d like to see an EXPRESS Smartbus that runs along the Peninsula Link freeway and the bay from Dandenong R/S or Frankston R/S to Portsea and that only stops at MAJOR town centres such as Dromana and Rosebud. It would accept MYKIs plus an additional surcharge similar to that used on the “Area” metropolitan buses such as the Area 4 bus.

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